February 10, 2007

have been getting a few emails the last few days from people who have been having problems subscribing to the magazine, so I wrote PayPal to see what the problem was.. this is their response.

Question: Why do I get a timing out error using PayPal?

Answer from PayPal: The PayPal system is designed to drop your connection, or time out, after five minutes of inactivity. This is just one measure of many PayPal uses to offer the highest levels of security for our members.

If the system is timing out in less than five minutes, it may be caused by a lost (or dropped) secure connection, which is often a result of Internet congestion. When Internet congestion occurs, secured web servers (the backbone of most websites) are affected the most.

If the problem persists, disconnect and reconnect to your Internet connection (whether via a dial-up or DSL or cable connection). You may also want to wait a few minutes before accessing the PayPal website.

Also, make sure to clear your cache files periodically; otherwise, you may experience slow connection and closing times attempting to access or log out of the PayPal website. To improve overall performance on the web, and specifically while visiting PayPal, routinely clear your cache by following these steps (if your web browser is not listed below, the best solutions are to check the browser's Help section or connect to its customer service center.)